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An easy way to audit your practice systems

Building your brand is an important part of developing a strong client following. One of the best ways to do this is by making sure clients receive excellent service, with consistency between treatment episodes, and across all physiotherapists working in the practice. Sounds easy, right? Well, those of you managing a small or large number of staff will know the challenges in achieving consistency of approach. Of course everyone treats differently, but the procedures should be the same, ensuring that nothing is left out.

 One way of working towards a consistent approach is to establish clear procedures of how processes should occur. All staff then have something to follow which guarantees the same approach within a practice, consistent with the key drivers, messages and ethos of the practice. These procedures can then be audited on a regular basis to see how the practice is going at meeting its targets. If issues arise, problems can be picked up early and resolved.

 Below is an example of an audit tool to initially review what processes are currently in place, where the gaps lie, and then look at a quality assessment audit of the augmented processes. The document is an editable PDF so it can be tailored to suit the needs of your practice and save you time by providing an easy framework to work from.

To view the audit tool, visit If you would like any assistance in using this tool, or for any feedback and enquiries, please call me on (08) 8238 5866.

Plus, keep an eye on your inbox for an upcoming eNews about an exciting, fun and interactive event with NOI and ReturnToWorkSA on 15 November from 6.30 pm to 8.00 pm at ReturnToWorkSA.

Cassandra Zaina, ReturnToWorkSA physiotherapy advisor


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